Overview

Due to the digital nature of our goods, we cannot accept returns nor issue refunds. Please be advised that all sales are final. If you have found that there is an issue with a download, such that the product you received was not the product you bought OR the product was significantly not as described, please contact us by email at homeishandmade@gmail.com, and we will do our best to make it right as quickly as possible.

We do our best to ensure that all items are described in great detail before they are posted so that there are no surprises, but our shop is a small family operation, and our children are part of that. As such, sometimes things slip through the cracks. We ask for understanding and compassion as we try to teach them customer service and how to run a business with integrity.

Refunds

Refunds are ONLY issued at the discretion of the owner and if the product is faulty or not as described. Please read all descriptions carefully before purchasing. Since downloads are available immediately, it is impossible for us to stop you from taking them, so refunds cannot be given.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We do not offer exchanges except in such cases as we would normally offer a refund. In such cases, the customer is welcome to choose a new item in lieu of refund.

Need help?

Contact us at homeishandmade@gmail.com with any questions.